When someone is trapped, every second counts
RemoteOps maps every elevator phone line to a specific shaft and building. When a trapped passenger calls, your dispatcher instantly sees the exact location, service history, and nearest available technician.
Why generic FSM tools fail elevator companies
Elevator maintenance has unique regulatory and safety requirements that general-purpose tools simply cannot handle.
Slow asset identification
Average time to identify which shaft a call is coming from using traditional dispatch. EN 81-28 requires rescue initiation within 30 minutes.
No SIM-to-shaft mapping
Of generic FSM platforms can map an incoming SIM card number directly to a specific elevator shaft, floor, and building.
Compliance documentation gaps
Of elevator companies fail at least one EN 81-28 audit per year due to incomplete trapped passenger rescue documentation.
Phone rings. Shaft identified. Technician dispatched.
RemoteOps was purpose-built for vertical transportation. Every SIM card and emergency phone line is mapped to a specific asset, enabling instant identification and compliant rescue workflows.
4-second shaft identification
When an elevator emergency phone calls, the system instantly identifies the building, floor, shaft number, and displays the full service history to your dispatcher.
EN 81-28 rescue workflow
Automated trapped passenger rescue protocol with mandatory checklists, timed escalation, and complete audit trail for regulatory compliance.
Smart technician dispatch
The system finds the nearest qualified technician with the right parts in their van, considering certifications, workload, and travel time.
What it does for your industry
RemoteOps adapts to your industry's specific requirements.
Phone-to-Asset Mapping
Map SIM cards and phone lines directly to specific assets. When a call arrives, instantly see the building, floor, shaft, and full service history.
Compliance Engine
Automated documentation for EN 81-28, BS 7671, and industry-specific regulations. Audit-ready at all times.
Intelligent Work Orders
Auto-generated from calls, complete with checklists, required parts, and compliance documentation.
Phone App for Techs
Works offline, even in an elevator shaft. Navigation, parts, photos, signatures. Syncs when signal comes back.
Van Stock & Inventory
Track parts across warehouses, vans, and technician kits. Automatic low-stock alerts and transfer management.
Built-in regulatory compliance
Automated documentation and audit trails for all major European elevator safety standards.
EN 81-28
Remote alarm systems for passenger and goods lifts — trapped passenger communication and rescue initiation standards.
EN 81-20
Safety rules for the construction and installation of lifts — design, manufacture, installation, and maintenance requirements.
BS 8486
Examination and test of new lifts before putting into service — commissioning and handover documentation.
Measurable impact from day one
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